Our Mission

Our mission is to provide the highest quality medical and surgical care to our patients while providing our clients with education and assistance in all aspects of animal care and ownership, including public health awareness.  We strive to exceed our clients' expectations by treating owners and their pets with respect, honesty, and compassion and treating all animals as if they were our own.  Our services are provided in a clean, safe, and friendly environment and our goals are to work as a team, complementing each others' talents and retaining a positive attitude. 

What We Value
We achieve our mission by exhibiting the following values and competencies:

 

Compassion

  • Treat owners with respect, honesty and compassion

  • Treat animals as if they were our own

  • Treat others with kindness and understanding

 

Excellence

  • Provide highest quality care

  • Maintain the highest standards in medical and surgical services

  • Exceed client expectations

 

Customer Service

  • Provide services in a clean, safe, and friendly environment

  • Educate clients in all aspects of animal care and ownership

  • Increase public awareness

 

Communication

  • Exhibit a professional attitude at all times

  • Communicate clearly with clients 

  • Communicate effectively with co-workers and doctors, relaying information necessary to provide quality services

 

Problem Solving/Critical Thinking

  • Use common sense in everyday business matters

  • Address clients' concerns with timely, accurate information

  • Be knowledgeable as to where to obtain accurate information

Puppy at the Vet

Our Objectives and Core Values

Our core values set the standard for our behavior, our service to pets and their guardians, and our treatment of one another. They enable us by reminding us of the importance of the profession we’ve chosen, the oath we’ve taken and the demands placed upon us.


Compassion: 

  • We will treat all pets and the people that love them with the utmost dignity and compassion. 

  • We will provide services in a caring manner, with a sympathetic consciousness of every patient’s distress together with a desire to alleviate it.

Integrity: 

  • We recognize the importance of accurate information. 

  • We practice open, truthful, and timely communication with clients and employees. 

  • By carefully listening and responding to their concerns, we seek continuous improvement in our services and programs.

Dedication: 

  • We are dedicated to each other, our clients and the community we serve. 

  • We are responsive to our clients, passionate in our advocacy of the human-pet bond and responsible in our actions. 

  • We are dedicated to our core values and to upholding the veterinarian’s oath.

Excellence: 

  • We strive to exceed the expectations of every client. 

  • We endeavor to perform at the highest level of competence and take pride in our accomplishments. 

  • Our singular goal is excellence in everything we do.

Veterinarian’s Oath “Being admitted to the profession of veterinary medicine, I solemnly swear to use my scientific knowledge and skills for the benefit of society through the protection of animal health and welfare, the prevention and relief of animal suffering, the conservation of animal resources, the promotion of public health, and the advancement of medical knowledge.”